![]() This exercise assumes you have an account with Easy On Hold with a stream URL. ![]() In the OnSIP Admin panel, in your account area, check the box for enhanced music onhold. Custom streams are more engaging and result in keeping callers from hanging up in frustration, or worse, calling a competitor. After all, your callers are tired of the same old “hold music” routine. At just under $20 USD per month, it is a worthwhile investment. The custom music stream integration is very straightforward and simple, but you’ll need to have opted for the enhanced music on hold feature from OnSIP. Before we talk about stream content, let’s get an actual stream up and running in OnSIP. Most businesses can improve sales, build brand image and boost customer satisfaction by combining music with custom voice recordings (a.k.a. The custom stream can be changed in your Easy On Hold customer portal at any time, so you can quickly change what callers on hold are hearing without tweaking the OnSIP Admin settings. While we’re all for a diversity of music styles, we strongly suggest setting up a custom music stream from Easy On Hold. There are other default music choices, such as “classical” and “jazz”. ![]() You have several options for hold music in OnSIP, such as “elevator” music (yes, it’s called “elevator). If you’re looking for a hosted VoIP provider for your small-to-medium-sized business, OnSIP is one we recommend. The company has focused on “easy to set up” solutions since its inception, and that includes how the hold music is handled. If you’re an OnSIP customer, then you have likely discovered the user-friendly qualities of this hosted VoIP service. Streaming music on hold in OnSIP is as easy as 1-2-3.
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